Returns & Exchange
We want you to be happy with your purchase. If something is not right, here is how returns and exchanges work.
Return Window
You may request a return or exchange within 7 days of receiving your order.
Condition Requirements
- The product must be unused and in its original condition.
- Original packaging, tags, and any included accessories must be intact.
- Products damaged by misuse after delivery are not eligible for return.
How to Request a Return
- Contact us via WhatsApp with your order number and the reason for the return.
- We will review your request and arrange courier pickup at no extra cost for eligible returns.
- Once the returned item passes inspection, we will proceed with the exchange or refund.
Refunds
For cash-on-delivery orders, refunds are issued via bank transfer to an IBAN you provide, usually within a few business days after the returned item passes inspection.
Rejected on Delivery
If you choose not to accept the order when the courier arrives, you may simply refuse it — the order will be cancelled and you will not be charged. This option is meant for genuine cases; repeated refusals may affect your ability to place future orders.