Frequently Asked Questions
Quick answers to the questions we hear most often.
How do I place an order?
Choose the product you like, add it to the cart, and complete checkout with your name, phone number, and delivery address. Our team will call you to confirm the order before shipping.
What payment methods are available?
Cash on delivery (COD) is currently the default option — you pay the courier in cash when your order arrives. Online payment is being added and will be available soon.
How much does shipping cost?
Shipping is free on all orders across the Kingdom. Delivery typically takes 1–3 business days depending on your city.
How can I track my order?
Open the Order Query page and enter your order number and the phone number you used at checkout to see the current status, shipment tracking, and invoice.
Will I receive an invoice?
Yes. Once your order is delivered and payment collected, a ZATCA-compliant simplified tax invoice is issued and available on the order query page with a QR code.
What if I am not home when the courier arrives?
The courier will call you on the phone number provided. If delivery fails, we will contact you to rearrange a suitable time.
Can I return a product?
Yes — see the Returns & Exchange page. In short, you can return products within 7 days of delivery as long as they are unused and in original packaging.