Privacy Policy
Your privacy matters to us. This policy explains what information DF Mall collects when you shop with us, how we use it, and the choices you have.
Information We Collect
- Order information you provide at checkout: name, phone number, and delivery address (city, district, short address, landmark).
- Inquiry details you submit through the inquiry form: name, email, phone, and your message.
- Basic technical data such as IP address, used only for security and rate limiting to protect the service from abuse.
How We Use Your Information
- Processing and delivering your orders, including confirmation calls before shipment.
- Answering your inquiries and providing customer support.
- Sending service notifications about your order status.
- We do not sell your personal information to anyone.
Sharing With Third Parties
We share the minimum information necessary with shipping partners to deliver your order (name, phone, and address), and with payment providers when you choose online payment. We may also disclose information when required by law or regulation.
Data Security
We apply reasonable technical and organizational safeguards to protect your information. Phone numbers are masked in internal logs, and access to order data is restricted to authorized staff only.
Data Retention
Order records are retained for the period required by commercial and tax regulations, including invoicing requirements of the Zakat, Tax and Customs Authority (ZATCA).
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us through WhatsApp or the inquiry form. We will respond within a reasonable period, except where retention is required by law.
Contact Us
For any privacy questions or requests, reach us via the WhatsApp button on the site or the inquiry form.